What’s Covered
Residential Use
- 1‑Year Parts Warranty covers all components, including the emitter lamp.
- Activation begins upon the original purchase date.
Commercial Use
- 1‑Year Parts Warranty covering all components except the emitter lamp.
- Emitter lamp itself is also covered for 1 year under commercial use.
How It Works & Requirements
Warranty Registration
- Must register within 90 days via email to info@auraheater.com.
- Retain your receipt as proof of purchase.
- If not registered, coverage begins from the factory shipment date.
Conditions for Coverage
- Must follow Aura’s installation and operation instructions.
- Warranty is voided by: misuse, alteration, accident, improper repair, corrosive environments, incorrect voltage or wiring, and other non‑compliance.
What’s Not Covered
- Normal maintenance (e.g., cleaning, annual emitter replacement).
- Labor, diagnostics, shipping/transport costs.
- Replacement bulbs not supplied by Aura.
- Third‑party components.
- Consequential or incidental damages.
Your Remedy
Replacement of the defective part is the sole remedy.
Aura will provide OEM parts; warranty on replacements does not extend.
If a part is discontinued or unavailable, Aura may offer a credit at suggested retail value.
FAQ / Quick Answers
How long is the warranty?
Aura Heaters include a 1-year limited parts warranty for both residential and commercial use. For residential use, all components are covered. For commercial use, all components except the emitter lamp are covered—however, the emitter lamp itself is also warranted for 1 year.
Do I need to register?
Yes. To ensure your warranty starts from your purchase date, you must register within 90 days by emailing your proof of purchase and product details to info@auraheater.com. If you do not register, the warranty will begin from the factory shipment date.
What do I do if my heater fails?
First, confirm your purchase date and locate your model/serial number. Then, contact Aura Heaters at info@auraheater.com with a description of the issue and proof of purchase. Aura will review your claim and arrange for part replacement or credit.
Is labor covered?
No. The warranty covers parts only. Labor, diagnostics, and shipping costs are not included.
What if I misplaced my receipt?
Without a purchase receipt, your warranty will be dated from the factory shipment date. If possible, request a copy of your purchase record from your dealer or retailer to maximize your coverage.
How to File a Claim
Clear step‑by‑step:
- Confirm purchase date and find model/serial number.
- Register via info@auraheater.com (if not already).
- Contact support with proof of purchase and issue description.
- Aura will assess and arrange for a replacement part or credit.