Installation & Technical Documentation
Looking for installation manuals, spec sheets, or technical drawings? Visit our Technical Documents page to download:
- Product Manuals
- Spec Sheets
- Series Catalogs
- Technical Drawings
- Image Downloads
Troubleshooting & Installation Assistance
Before contacting technical support, review the common installation and performance scenarios below.
Heater Does Not Turn On
- Confirm breaker is switched on
- Verify correct voltage supply
- Ensure unit is properly hardwired
- Check remote pairing
- Inspect wiring connections
Insufficient Heat Output
- Confirm correct mounting height
- Verify required clearance distances
- Review wind exposure conditions
- Check spacing between multiple units
Remote Not Responding
- Replace remote battery
- Re-sync remote to heater
- Check for signal interference
- Confirm internal control board power
If the issue persists, please contact our technical team with your model number, installation details, and photos if available.
Warranty Support
If you believe your unit requires warranty service, please review our warranty policy before submitting a claim.
Warranty coverage applies when products are installed and operated according to Aura guidelines. For full coverage details, exclusions, and claim steps, please refer to the warranty page.
Certification & Safety Compliance
Aura Performance Heaters are tested and certified to meet North American safety and performance standards.
Our products are engineered for residential and commercial outdoor applications and comply with applicable electrical and safety requirements. Certification documentation and compliance details are available for contractors, inspectors, architects, and project managers.
For complete certification documents and regulatory information, please visit our certification page.
Contact Technical Support
Need assistance with installation, troubleshooting, warranty, or commercial planning? Our technical team is available during standard business hours.
Customer Support
North America:
866-321-8373
International:
+ 001-905-568-7655
Email:
sales@auraheaters.com
Corporate Office:
Aura Performance Heaters
125 Traders Blvd #3
Mississauga, ON L4Z 2H3
Canada
Response Time:
Within 1 Business Day
Before Contacting Support
Please include the following information to help us assist you faster:
- Product model number
- Installation location (residential or commercial)
- Date of installation
- Description of issue
- Photos of installation (if applicable)
Providing detailed information allows our technical team to respond more efficiently and reduce downtime.
Submit a Technical Support Request
Need help with installation, troubleshooting, warranty, or product documentation? Send a quick message and our team will respond within 1 business day.
For urgent requests, call 866-321-8373.
Technical Support FAQs
Quick answers to common installation, troubleshooting, and documentation questions.
Where can I download manuals and spec sheets?
You can download product manuals, spec sheets, catalogs, and images on our Resources & Technical Documents page.
What information should I include when contacting technical support?
Please include your heater model, installation location, and a short description of the issue. Photos of the installation can help our team diagnose faster.
My heater will not turn on. What should I check first?
Confirm the breaker is on, verify correct voltage supply, and ensure the unit is properly hardwired. If you use a remote control, verify the remote is paired and the battery is working.
My heater turns on but heat feels weak. What are common causes?
Mounting height, clearance requirements, wind exposure, and heater spacing can impact perceived heat. Review your installation layout and confirm the unit is installed according to the product manual.
Where can I find warranty details?
Warranty coverage, exclusions, and claim guidance are available on our Warranty page.
Where can I find certification and compliance information?
Certification documents and compliance details are available on our Certification page.
Working on a Commercial or Contractor Installation?
If you are installing Aura heaters for a restaurant patio, hospitality space, or a multi-unit project, our team can help with model selection, layout guidance, and documentation.